Shipping policy

Shipping Policy

At Afterglow Touch, we aim to process and ship every order as quickly and carefully as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order confirmation email is received.

Business days exclude weekends and U.S. federal holidays.

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking information.

During product launches, promotional periods, holidays, or other high-volume periods, processing may take slightly longer.

Shipping Within the United States

We ship throughout the United States.

Estimated delivery timeframe:
Typically 3–7 business days after dispatch, depending on your location and the shipping service selected.

Shipping cost:
Calculated at checkout.

Shipping estimates begin once your order has been dispatched and do not include our order processing time.

Delivery times are estimates only and cannot be guaranteed.

International Shipping

We also ship to selected international destinations.

Estimated delivery timeframe:
Typically 7–21 business days after dispatch, depending on the destination, carrier, and customs processing.

Shipping cost:
Calculated at checkout.

International customers are responsible for ensuring that the products they order may legally be imported into their destination country.

Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

Afterglow Touch is not responsible for delays caused by customs clearance or import restrictions.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

Tracking information is provided by the carrier and may occasionally experience delays or limited updates while your parcel is in transit.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at support@afterglowtouch.com.

We will do our best to update the address before your order ships, but we cannot guarantee changes once an order has entered processing or has been dispatched.

Afterglow Touch is not responsible for orders delivered incorrectly due to inaccurate or incomplete address information provided by the customer.

Shipping Delays

While we work with reliable shipping partners, occasional delays can occur.

Afterglow Touch is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier or postal delays
  • Customs processing
  • Severe weather
  • Natural disasters
  • Public holidays
  • Strikes or service disruptions
  • Incorrect delivery information
  • High-volume shipping periods

If your order appears significantly delayed, please contact us and we will assist where possible.

Lost Packages

If your tracking information indicates that your parcel may be lost, please contact us at support@afterglowtouch.com with your order number.

We may need to open an investigation with the shipping carrier before determining the appropriate next step.

If tracking shows that an order has been delivered but you cannot locate it, please first check around your property, with household members, neighbours, or your local carrier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the shipping package
  • Clear photos of the damaged product

We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Please do not discard damaged packaging until your claim has been reviewed, as the carrier may require photographs or additional information.

Returned or Undeliverable Packages

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of the package, or another issue outside our control, additional shipping charges may apply if you request that the order be resent.

Any refund issued for an undeliverable order may exclude original shipping costs where permitted by law.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact:

Afterglow Touch Support
support@afterglowtouch.com